Special Offers

Save £20 when you recommend a friend

If you recommend an adult friend or family member, who then registers at the practice, we’ll give you £20 off your next appointment.

COMPLAINTS PROCEDURE

Mrs Karen Goodman the practice manager is responsible for handling patient complaints, and will investigate your complaint and endeavour to produce a satisfactory outcome.

All formal complaints should be made or recorded in writing.

  • Your complaint will initially be acknowledged in writing,usually within three working days.
  • Your complaint will be investigated, and usually within ten working days you will be given a written summary of the investigation and it’s conclusion.
  • We hope that you will be satisfied with our response to your complaint.

If you are not satisfied, NHS patients can contact Worcestershire NHS Primary Care Trust.

Private patients can contact the Dental Complaints Service on 08456 120 540.